Technical Support Representative (Clark, Pampanga)

Job Overview:

The Technical Support Representative is responsible for providing excellent customer service by addressing complaints and inquiries through phone, email, or chat. 

Responsibilities:

  • Handle inbound customer service calls
  • Interfacing with various tools and systems as required.
  • Effectively resolve customer questions through call or chat in a considerate and timely manner.
  • Provide information about products and services
  • Review and select standard responses for answers or solution
  • Review or make changes to customer accounts
  • Take ownership of technical issues and customer’s problem from the beginning to end.
  • Compose thoughtful, personalized responses to a variety of customer requests.

Qualifications:

  • At least Senior High School Graduate or College Undergraduate
  • With or without call center experience
  • Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
  • Average written and verbal English proficiency.
  • Has analytical troubleshooting skills
  • Basic knowledge in Fiber Optics Technology.
  • Knowledge in Basic Network troubleshooting.
  • Basic knowledge about the Internet.
  • Experienced in a BPO is a plus.

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