Location:
Malvar, Batangas.
Job Overview:
Responsibilities
- Provide tier 1 technical support via onsite, remote support and phone support.
- Proactively responds, resolves and closes IT-related tickets, inquiries, requests and concerns through the internal ticketing system.
- Manages team workload properly to make sure all client requests and issues are tracked and handled within the SLA.
- Perform troubleshooting and technical resolution regarding hardware and software issues.
- Creates IT knowledge base, this also includes updating and managing system documentations.
- Performs level 1 technical investigation with root cause analysis of the issue reported and provides solutions.
- Performs regular maintenance of deskside equipment based on the Preventive Maintenance Procedure.
- Performs and prioritizes tasks, activities and projects given by the immediate superior and/or department head based on the business need.
- System administrator and Network Administrator support the data center infrastructure.
- Able to conduct Technical Support for Server related Issues.
- Provide Technical Support functions for LAN & WAN including management of network devices such as switches, routers, firewall and servers.
- Maintain high degree of customer service for all support quires and adhere to all IT service management principles.
- Most know the Linux Administration & Microsoft Administration
- Coloration with other server support.
Qualifications:
- At least 1-2 years of work experience as IT support
- Knowledge of ITIL principles
- Very good technical troubleshooting skills
- Solid critical thinking and problem-solving skills
- Excellent verbal and written communication skills
- Very organized and able to multitask
- Ability to adapt to a fast-paced support environment with shifting priorities
- Availability to work on shifting schedule; 8×5 support, on-site/remote support as needed by the operations