Malvar, Batangas.

Job Overview:


  • Provide tier 1 technical support via onsite, remote support and phone support. 
  • Proactively responds, resolves and closes IT-related tickets, inquiries, requests and concerns through the internal ticketing system. 
  • Manages team workload properly to make sure all client requests and issues are tracked and handled within the SLA. 
  • Perform troubleshooting and technical resolution regarding hardware and software issues. 
  • Creates IT knowledge base, this also includes updating and managing system documentations. 
  • Performs level 1 technical investigation with root cause analysis of the issue reported and provides solutions. 
  • Performs regular maintenance of deskside equipment based on the Preventive Maintenance Procedure. 
  • Performs and prioritizes tasks, activities and projects given by the immediate superior and/or department head based on the business need. 
  • System administrator and Network Administrator support the data center infrastructure. 
  • Able to conduct Technical Support for Server related Issues. 
  • Provide Technical Support functions for LAN & WAN including management of network devices such as switches, routers, firewall and servers. 
  • Maintain high degree of customer service for all support quires and adhere to all IT service management principles. 
  • Most know the Linux Administration & Microsoft Administration 
  • Coloration with other server support.


  • At least 1-2 years of work experience as IT support 
  • Knowledge of ITIL principles 
  • Very good technical troubleshooting skills 
  • Solid critical thinking and problem-solving skills 
  • Excellent verbal and written communication skills 
  • Very organized and able to multitask 
  • Ability to adapt to a fast-paced support environment with shifting priorities 
  • Availability to work on shifting schedule; 8×5 support, on-site/remote support as needed by the operations 

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