Technical Support Engineer ( Clark, Pampanga)

Job Overview:

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. At least CCNA/ CCNP.

Job Responsibilities:

  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

Qualifications:

  • Candidate must possess at least a Bachelor’s/College Degree in any field.
  • Preferably 1-4 Yrs Experienced Employee specialized in IT/Computer – Network/System/Database Admin or equivalent.
  • Willing to assign on a shifting schedule
  • At least with certification from any of the following principal vendors: Cisco, Fortinet, Checkpoint, VMware, Dell, HPE,Trend Micro
  • With a solid foundation regarding routing and switching
  • Experience with Checkpoint and/or Trend Micro is desirable
  • With at least 1 year of experience of managing network and/or data center operations preferably focused on providing technical support for any of the following technologies: Enterprise network (LAN and WLAN) , Voice/Collaboration (VOIP and Video Conference), Network Security, Data Center
  • Willing to be assigned on a 24×7 shifting and on-call schedule
  • Willing to be assigned on-site/on-field as needed
  • The candidate must willing to assign to La Union.

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