Job Responsibilities:

  • Provide technical supportĀ for server infrastructure and LAN and WAN networks for external customers, assisting them through onsite support and consultancy.
  • Provide technical support functions for the Local Area Network (LAN) and Wide Area Networks (WAN) including the management of hubs, switches, routers, firewalls, and servers.
  • Provide technical support and consultancy either over the phone, email, or directly onsite with the internal and external clients.
  • Maintain a high degree of customer service for all support queries and adhere to all IT service management principles.

Qualifications:

  • 3-5 years of experience in the IT field
  • Strong knowledge of Microsoft based operating systems with an emphasis on Windows 2008, 2012 and 2016 server, Cisco Networking devices and Linux.
  • Excellent verbal and written communication skills.
  • A Microsoft certification such as an MCSE or MCITP is desirable.
  • A Linux certification such as RHCE is desirable

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