Job Overview:
The various duties, tasks, and responsibilities call center sales representatives perform include those shown in the job description example below:
- Receive inbound calls from customers to interact with them and identify their needs or issues
- Provide telecommunication solutions and recommendations to customers via telephone calls
- Follow set communication guidelines in addressing the needs and problems faced by customers
- Build positive work relationship with customers to enhance the image and public perception of a company
- Place outbound calls to customers to promote new products and services
- Oversee the timely management of outgoing and incoming calls
- Ensure call records are properly stored and organized in a call center database
- Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament
- Ensure daily shift call quotas and set targets are achieved
- Conduct research to identify solutions and answers to difficult client issues
- Follow set procedures to ensure equipment and devices are operational
- Provide periodic reports to company management on work activities
- Oversee the processing and implementation of orders, applications and forms submitted by customers
- Monitor trends in customer calls and alerts management in event of any suspicious activity
- Upsell products and services to customers when providing telecommunication solutions
- Sit at a workstation for long hours to interact with customers using a computer and a headset.
Qualifications:
at least SHS Graduate
- Good negotiation and communication skills
- at least SHS Graduate
- Preferably with sales experience
- Relationship management skills and openness to feedback
- Customer Service Skill: They are skilled in politely addressing customers, they exercise lots of patience and tolerance in resolving caller issues
- Problem-solving Skill: Call center sales representatives are able to identify customer challenges and provide solutions that address such problems.