Ayala, Makati.

Job Overview:

Service Delivery Department is responsible for providing excellent support to our business partners under Managed Services. We are seeking a highly skilled and experienced Network and Security Team Lead to join our team. The successful candidate will lead a team responsible for managing and securing the network infrastructure of our client, ensuring optimal performance, reliability, and security. This role involves both technical leadership and client interaction, making it crucial for fostering strong relationships with clients and managing a team of network and security professionals effectively.


  • Report directly to the client’s IT Director and collaborate with other leads (operations, security, dev ops, and systems) for network and security concerns, maintaining open communication and providing regular updates.
  • Manage FortiGate Firewalls, VDOMs, and IPS, as well as Trellix Security Appliance for endpoint and network security.
  • Manage and configure Cisco and Huawei network devices, ensuring compliance with industry standards.
  • Manage & oversee Ruckus Wireless devices, including Zone Director and Access Point, for optimal performance.
  • Use tools like Kaseya (KNM), FortiGate Firewall, and Trellix (HX, NX, EX) to monitor network and security infrastructure, addressing issues promptly.
  • Analyze current infrastructure and propose enhancements to improve efficiency on network and security.
  • Delegate tasks and manage team member schedules for project implementation and support.
  • Act as the main contact and facilitates collaboration between client and its subsidiaries, internal UAS support, distributor, and principal regarding network and security matters.
  • Provide training and guidance to team members, fostering continuous learning.
  • Ensure all tickets and projects meet Service Level Agreements (SLAs).
  • Manage network and security projects from planning to completion, meeting objectives.
  • Maintain ongoing communication with the IT Director and other leads (operations, security, and dev ops) keeping them updated on activities and developments.
  • Create & maintain detailed work plans for all activities and projects, including network designs and topologies based on customer requirements, following standard design processes.
  • Follows network and security practices in the organization, by staying up to date on patches, firmware, and new technologies.


  • Bachelor’s degree in Information Technology or related field.
  • At least 3 years of experience handling routing and switching, including advanced troubleshooting.
  • At least 2 years of experience handling security solutions like Fortinet and Trellix
  • Have experience in leadership / team lead role.
  • Experience in a Managed Services Provider (MSP) environment is a significant advantage.
  • CCNA certification required. NSE4 or equivalent cert is a plus. CCNP is an advantage.
  • Excellent leadership, communication, and client-focused skills.
  • Project management experience.
  • Flexibility for on-call and off-hours work.
  • Maintains professionalism and confidentiality

Apply Now:

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