JOB ID 446: INTERIM TEAM LEADER (Internal Hiring)

Job Location:


Job Overview:

As a Team Leader you will play a crucial role in guiding and leading a team to achieve operational excellence in specific processes or areas within the industry. Your expertise will be instrumental in enhancing efficiency, ensuring adherence to client requirements, and fostering continuous improvement.

Scope of Work:

Process Improvement: Analyze current processes, identify areas for enhancement, and lead the development and implementation of process improvements.

Technical Expertise: Provide guidance on the tools and systems relevant to the team’s campaign, ensuring that team members are proficient and up-to-date.

Training and Development: Develop and deliver comprehensive training programs to keep team members informed about the latest tools, processes, and best practices.

Quality Assurance Collaboration: Work closely with quality assurance teams to ensure processes meet client requirements and maintain high-quality standards.

Tracking of Best Practices: Stay informed about industry best practices, identify new tools and technologies, and proactively implement improvements to enhance team efficiency.


  • Candidate must possess at least a Bachelor College Degree, any field
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Excellent knowledge of English and clear communication skills
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Amenable to work on shifting schedules, during holidays, and extended hours if needed

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