Angeles, Pampanga

Job Overview:

The role is tasked with the monitoring and maintaining of the IT infrastructure of all UAS sites. As part of the IT Infrastructure Team which provides 24×7 support, the NOC engineer is responsible for handling network support, network monitoring, managing network performance and network issues. The position is also expected to proactively identify issues before they become customer/operation affecting, and other duties required or assigned by the Immediate Superior.

Key Responsibilities:

  • Performs troubleshooting and monitoring 24/7 of data circuit utilizations, alarms, outages, network quality issues, support tickets from the operations
  • Identifies root cause of recurring outages or issues and recommends appropriate corrective actions
  • Escalates outages and network-related service impacting issues to SME groups and vendors
  • Performs tier 1-2 network infrastructure support and maintenance operations, troubleshoots layer 1-3 issues
  • Administrates and maintains the corporate LAN and WAN
  • Provides field support for company clients when needed, mostly serves as the backend support for field engineers deployed on North area clients
  • Performs network devices configurations and validates network related devices on a daily basis
  • Work with other IT operations and support teams to resolve incidents and ensure timely resolution
  • Utilizes network monitoring tools and network remote tools to check, monitor and troubleshoot network devices
  • Performs implementation, commissioning and decommissioning of devices from the network operations perspective
  • Maintains accurate records and timely reports on equipment operation and ensures issues are resolved and completed within SLA
  • Performs and prioritizes tasks, activities and projects given by the immediate superior and department head based on the business needs


Key Requirements:

  • CCNA certification or equivalent network certifications/trainings
  • Graduate of IT, Computer Engineering, ECE or any IT-related course
  • Atleast 1-2 years working experience in the related field
  • Cisco, Fortinet, Meraki configuration and administration experience
  • Strong switching and routing experience
  • Strong understanding of VLANs, DNS, NAT, DHCP, MAC address table, DIA, MPLS, IPSEC, VPN
  • Intermediate to advance network diagnosis and troubleshooting
  • Excellent verbal and written communication skills
  • Strong critical thinking and analytical skills, able to assess and prioritize incidents while under pressure
  • Capability to multitask
  • Availability to work on shifting schedule; 24/7 support, on-site/remote support as needed by the operations
  • BPO experience is a plus

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