Job Overview:
The Customer Support Engineer will take ownership of the technical support relationship to drive customer satisfaction by proactively managing and resolving technical issues.
Responsibilities
- Network technologies such as Firewall, VPN, IDS and related network security and implementation, Packet trace analysis, Network protocols (TCP/IP, DNS, LDAP etc.)
- Strong endpoint security experience, supporting and troubleshooting, including design, implementation, and management, Security tools, technologies, and processes
- Performs implementation planning with the UAS internal project team
- Performs configurations and installations of routers and switches
- Performs user acceptance testing for implemented projects Create technical documentation for implementation projects which includes but not limited to Low-level Design, Network implementation Plan, Method of Procedure, User Acceptance Test and As-Built.
Qualifications:
- A minimum of 1-5 years of related experience
- Effective communication skills (verbal and written) including being able to present to small groups of technical individuals
- Self-motivated and has high sense of accountability
- Organized and pays attention to details
- Able to manage time and knows how to set priorities
- Enjoys problem solving and passionate in learning new technologies/skill
- Security network, and systems related professional certifications are a plus