Customer Support Engineer

Job Overview:

The Customer Support Engineer will take ownership of the technical support relationship to drive customer satisfaction by proactively managing and resolving technical issues.

Responsibilities

  • ┬áNetwork technologies such as Firewall, VPN, IDS and related network security and implementation, Packet trace analysis, Network protocols (TCP/IP, DNS, LDAP etc.)
  • Strong endpoint security experience, supporting and troubleshooting, including design, implementation, and management, Security tools, technologies, and processes
  • Performs implementation planning with the UAS internal project team
  • Performs configurations and installations of routers and switches
  • Performs user acceptance testing for implemented projects Create technical documentation for implementation projects which includes but not limited to Low-level Design, Network implementation Plan, Method of Procedure, User Acceptance Test and As-Built.

Qualifications:

  • A minimum of 1-5 years of related experience
  • Effective communication skills (verbal and written) including being able to present to small groups of technical individuals
  • Self-motivated and has high sense of accountability
  • Organized and pays attention to details
  • Able to manage time and knows how to set priorities
  • Enjoys problem solving and passionate in learning new technologies/skill
  • Security network, and systems related professional certifications are a plus

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