Customer Service Representative (Pasig)

Job Overview:

The Customer Service Representative is responsible for providing excellent customer service by addressing complaints and inquiry through phone, email, or chat. 


  • Handle inbound and customer service calls
  • Provides answers to clients by identifying problems, researching answers, guiding clients through corrective steps.
  • Answer incoming calls from prospective customers and existing customers with inquiries or concerns.
  • Ask pertinent questions to understand the customer’s requirements.
  • Record customer’s personal information accurately in a computer system.
  • Interfacing with various tools and systems as required.
  • Effectively resolve customer questions through call or chat in a considerate and timely manner.
  • Provide information about products and services
  • Review and select standard responses for answers or solution
  • Review or make changes to customer accounts
  • Take ownership of technical issues and customer problem from beginning to end.
  • Compose thoughtful, personalized responses to a variety of customer requests.


  • At least 2-year graduate or 2-year Undergraduate of Information Technology/Computer Science or any Equivalent Degree
  • Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
  • Excellent written and verbal English proficiency based on the required support.
  • Analytical troubleshooting skills
  • Knowledge in Basic Network troubleshooting.
  • Experienced in a BPO is a plus.

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