Checkpoint Implementation Engineer

Job Overview:

We are looking for Implementation Engineers/ Technical Support Engineers to assist and implement enterprise-level solutions for our customers. You will support, deploy (configure and test) networking devices such as firewalls, switches, routers, data center servers, storage, backup solutions, voice servers and etc.

Qualifications:

  • Candidates must possess at least a Bachelor’s/College Degree in ECE, Computer Engineering, IT or equivalent.
  • Must have at least 1 year of experience handling Checkpoint product.
  • Candidates with related certifications are advantageous.

Job Responsibilities

  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

Apply Now:

Apply Now